Et Tu, Brute?
So the story goes… on March 15 (the Ides of March), 44 BC, the historic Caesar was attacked by a group of senators, including Brutus, who was Caesar’s friend and protégé. Grabbed this from Wikipedia not surprisingly. When I...
Tagged: custserv
Hospitality and Kindness in Health Care
Here was the headline in the Valley News up here in the Upper Valley (central NH/VT) that caught my eye today. Having had multiple experiences at DH (Dartmouth Hitchcock Hospital, now Dartmouth Health) these...
Oh (Air) Canada…
“Breathing”, my wife Maggie texted me the other night. I had asked her about a strange and very large charge to Air Canada that had flashed an alert on my phone. When I dug...
Come Fly The Friendly Skies
I have always been motivated by airlines. They so often treat their customers horribly, under the guise of “safety first”. I’ve been the recipient of that treatment perhaps more than my fair share, most...
A Lyft Love Story
One day in the fall of 2013 I was looking to mix things up a bit and became an Uber driver. OK, those of you who know me remember it was more like a...
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