“You’ll Have to Speak to an Agent”
Pleasing customers. Especially when something has gone wrong. It seems like it should be so simple. But it never is. I listened with horror last week as my brother Doug sat on hold for...
Monthly Archive: July 2017
My First 100 Days in Small Town Politics
It’s good to be new. I enjoy not knowing the rules of the game, not being sure what I’m not supposed to say or not say, and being given a pass for asking “stupid”...
Book Reflection: Zen and the Art of Motorcycle Maintenance
It’s July 6… and I finished Zen and the Art of Motorcycle Maintenance less than an hour ago. It took me nearly 3 months to read it from cover to cover. At times, I...
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