Customer Service in 2022
“This one thing – providing excellent customer service – is how The Wrap will differentiate itself over the years; it is our greatest opportunity!” – June 2000 * the wrap changed its name to...
Last week I wrote about the “haves and the have nots” of the restaurant industry created by the ineffective (and often litigious and controversial) distribution method of the 2021 Restaurant Revitalization Fund, a $29B...
Soon after the pandemic began, the federal government provided temporary relief to small businesses in the form of the Paycheck Protection Program loans – the so-called PPP money. The PPP dollars saved countless small...
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